By training with us in mediation you will gain an understanding of conflict and associated behaviour and learn to apply strategies to conflict situations. You will understand the role of the mediator in conflict, the objectives of the initial assessment and case development and develop skills for assessing conflict situations. The philosophical and ethical dimensions to conflict intervention are also covered. Finally, the process of mediation in a two-party dispute is taught along with extensive opportunities to practice the skills through in-class role-plays.
The programme is aimed at staff, leaders & managers, and HR professionals of all levels who want to take their first steps to becoming a formally trained mediator. There are no prerequisites for this programme.
For more information click here