Three Day In-Person Programme

Aimed at leaders, managers and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict.

Why go on the programme?

The programme will be run in collaboration with the KN Cheung SK Chin InterSim Centre at Queen’s University Belfast. On the third day of the programme participants will have the opportunity to test out their new skills in the state-of-the-art simulation centre. This innovative and experiential new approach will utilise the latest technology to enhance and apply learning from the programme. According to the Labour Relations Agency, workplace conflict is costing Northern Ireland employers £850 million a year. Workplace conflict can occur across a wide spectrum of behaviour, from a low-level difference of opinion to serious incidents of bullying or harassment. Not all conflict is necessarily negative, but even a minor disagreement between people can fester and escalate if it is not addressed and resolved at the earliest opportunity. Research by the Chartered Institute of Personnel and Development (CIPD) has found that the single most common cause of workplace conflict is differences in personality styles. The most common behaviour associated with conflict at work is poor communication and the consequences can range from a drop in motivation, commitment, and engagement, to high levels of anxiety, stress, and staff turnover. We believe that having our teams, staff, managers and leaders better equipped to deal with conflict makes our organisations better places to work.
The programme is aimed at leaders & managers, and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict. There are no prerequisites for this programme.

Programme Details

Date: 26th & 27th March (Mediation House), 9th April 2024 (Intersim Centre)
Time: Three day in-person (9:30am-4:30pm)
Venue: Belfast, Mediation House & Intersim Centre QUB
Fees: £845
Included: Lunch & refreshments included – Access to a bespoke – Learning Management System – CPD Accredited


Day 1

  • The nature of workplace conflict
  • The alternative dispute
  • resolution spectrum
  • Personal conflict style assessment tool (Thomas–Kilmann Conflict Mode Instrument)
  • Dealing with emotions

Day 2

  • Effective conflict resolution techniques
  • Workplace negotiation skills
  • The mediation process and mediative communication skills
  • Practical communication tool and skills

Day 3

  • Innovative day of practice in the InterSim Centre
Contact for further info