The ESTAS are the biggest customer feedback platform and award scheme for property professionals across Northern Ireland and the rest of the UK. The Awards are particularly unique in that they are entirely powered by customer reviews; shortlisted teams and winners are determined by reviews and scores from customers, who have experienced, and were impressed by their service. The mission is to highlight great service provided by firms involved right across the UK and Northern Irish residential property sector.
Last year over 45,000 customers visited the ESTAS website to submit their feedback on the service they had received, and it was the great reviews left by clients of Wilson Nesbitt that led them to two gold awards for service excellence on the night.
Members of the Wilson Nesbitt Conveyancing team are pictured here with television presenter;
Phil Spencer, host of the ESTAS Awards, who told nominees on the night;
“Your excellent customer service is one of your selling points but winning an ESTA is your USP. It’s proof that you don’t just say you deliver great service, you prove it time and time again.”
The TV property expert also went on to acknowledge the huge challenges as a result of the COVID-19 pandemic, saying:
“You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely. Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18 year history.”
This is the second consecutive year the Wilson Nesbitt Conveyancing team, led by Directors
Ian Creighton & Lauren Burns, have won Gold Awards at the ESTAS.
Director Ian Creighton;
“It’s a huge honour and fitting recognition for the immense efforts of all our team during the past year.
We extend a big thank you to our clients who took the time to submit loads of wonderful reviews on the ESTAS website.”
Managing Partner; Gilbert Nesbitt;
“This award is especially impressive considering the award is based on clients proactively expressing their personal support and service satisfaction; listing individual Wilson Nesbitt team members. This is an accolade in itself, bearing in mind the challenges faced by everyone over the past year.”
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