Bank of Ireland UK launch customer focused degree programme in partnership with Ulster University

Posted By:
Bank of Ireland

21st Oct 2021

Bank of Ireland UK has launched a Degree programme to provide their employees with the opportunity to complete the fully funded part-time course while taking on a new role within the organisation. Successful participants will be awarded a BSc (Hons) Degree in Leading on Customer Operations.

Developed in partnership with Ulster University Business School, the degree is an industry focused course which provides participants with a comprehensive understanding of the knowledge, skills and behaviours necessary to play a principal role in shaping the future of customer operations.

Bringing together expertise from business insights, digital transformation and human centred design, the course focuses on the development of key skills including leadership and teamwork, adaptability, problem solving, collaboration, emotional intelligence, creativity, digital transformation, risk management and entrepreneurial skills.

A total of 21 employees from a variety of levels across the bank have been selected to participate in the programme which will see them continue in their professional role while studying via a hybrid learning environment combining online and in-person teaching.

Ian Sheppard, Managing Director, Bank of Ireland UK, NI said: “This new degree presents an exciting and fabulous opportunity for ambitious colleagues at all levels and in new roles within the bank. The fully funded degree programme will see participants develop new skills and put their new found knowledge into practice with hands on experience.  It is an important step in the development of their careers and in ensuring we have a talented team skilled in the right areas as we continue to transform our business for future growth.”

Ruth Mercer, Course Director at Ulster University Business School said:

“In today’s fast-changing economy, organisations are undergoing transformation at every level, from customer engagement right through to how companies are approaching innovation. The part-time BSc (Hons) Leading on Customer Operations Higher Level Apprenticeship is a market-responsive programme designed to meet the growing workforce demands for more customer-centric leaders within business and shared services. It is a real privilege to work with the team at Bank of Ireland to help support their strategic vision and growth ambitions as we plan for a changed future. This partnership is a powerful example of collaboration in Northern Ireland that strives to future-proof the local workforce and industry, with Degree Apprenticeships increasingly playing an important and valuable role in supporting workforce development for many organisations.”

The Bank of Ireland UK NI Higher Level Apprenticeship Scheme in partnership with Ulster University Business School is funded through the Department for the Economy’s Higher Level Apprenticeship programme.