Seminar

Workplace Conflict Resolution Skills – 1 day course

22nd Oct 2024 09:30 am - 04:30 pm

Venue: Belfast Castle

Paid

Posted By: Mediation NI

4th Mar 2024

Event Description

One Day In-Person Or Online Programme

Aimed at leaders, managers and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict.

Why go on the programme?

According to the Labour Relations Agency, workplace conflict is costing Northern Ireland employers £850 million a year. Workplace conflict can occur across a wide spectrum of behaviour, from a low-level difference of opinion to serious incidents of bullying or harassment.
Not all conflict is necessarily negative, but even a minor disagreement between people can fester and escalate if it is not addressed and resolved at the earliest opportunity. Research by the Chartered Institute of Personnel and Development (CIPD) has found that the single most common cause of workplace conflict is differences in personality styles.
The most common behaviour associated with conflict at work is poor communication and the consequences can range from a drop in motivation, commitment, and engagement, to high levels of anxiety, stress, and staff turnover. We believe that having our teams, staff, managers and leaders better equipped to deal with conflict makes our organisations better places to work.
The programme is aimed at leaders & managers, and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict.
There are no prerequisites for this programme.

Programme Details

Time: One day in-person (9:30am-4:30pm)
Fees: £375
Included: Lunch & refreshments included CPD Accredited

Agenda

  • The nature of workplace conflict
  • The alternative dispute resolution spectrum
  • Dealing with emotions
  • Effective conflict resolution techniques
  • Workplace negotiation skills
  • The mediation process and mediative communication skills
  • Practical communication tool and skills
Register for Event