Long term commitment marks conclusion of current programme of network changes
Ulster Bank’s parent NatWest Group has today announced a commitment to make no further branch closure announcements across its Ulster Bank, NatWest and Royal Bank of Scotland brands until at least 2029, marking the conclusion of its current programme of network changes and the start of a new long-term investment in its branch footprint and commitment to face-to-face banking.
As part of its longer-term vision to provide support where it is needed most and to drive local growth, the bank will also refurbish, relocate and explore opportunities to open new branches where there is clear customer demand.
While 95% of its customers now choose to bank digitally for their day-to-day banking needs, the group recognises that in person support remains an important part of how customers manage their finances, especially in those important life moments.
In Northern Ireland, Ulster Bank:
Serves over half a million retail customers – one in three families and individuals in Northern Ireland.
Manages the largest bank branch network in Northern Ireland with 25 branches.
Is the only bank to operate a mobile branch network, showing up in 48 communities across Northern Ireland.
Supports over 35,000 firms across the country
Through its Belfast Accelerator Hub, which sits in Donegall Square, over 1,000 entrepreneurs have raised more than £40 million of investment, creating almost 600 jobs.
Solange Chamberlain, CEO, Retail Banking, NatWest Group said:
“This is an important moment for our customers and the communities we serve. We are investing to offer customers a seamless mix of ways to bank with us, including over the phone, digitally, or via our free to use ATM network — while continuing to support those who prefer face-to-face banking in branches and community banking hubs.
We will not announce any further branch closures until at least 2029 and are expanding more flexible and accessible ways to bank, with enhanced support to help customers act with confidence and achieve their financial goals..”
