Fibrus supports exponential growth with the launch of their dedicated Service and Network Operations Centre at Dargan Crescent

Posted By:
Lanyon Group

5th Jul 2022

Leading full fibre broadband provider, Fibrus, has committed to delivering world-class broadband services to rural and regional areas of Northern Ireland and Great Britain.

With a network that has already reached just over 120,000 homes and businesses, Fibrus recognises that only by aligning its service innovation, agent capabilities and customer expectations, can it provide a truly transformative opportunity to foster customer loyalty and satisfaction with these consumers.

Fibrus continues to take steps forward to be ever closer to their customers with an aim of offering them a personalised and comprehensive service.

The company has just reached another milestone in its journey of growth and evolution with the opening of its Service and Network Operations Centre at Dargan Crescent in the old docks area of Belfast.

It will act as the central hub for Fibrus’ Service Delivery function, representing another major investment in the ever-growing company, in people, and in the Northern Ireland economy.

Neil Burrows, Procurement Director at Fibrus explained that Fibrus’ decision to invest £1M in new office premises is to support its rapid expansion across Northern Ireland and the North of England.

He said: “This 12,000 sq. ft state of the art network operations and customer operations centre in Dargan will have capacity for up to 100 people”.

Liam Mulholland, Service Delivery Director at Fibrus, said that Dargan Crescent will be the central hub for the Customer Care, Billing, Installations, Network Operations and Field Engineering teams.

“The launch of this new facility demonstrates Fibrus’ broader commitment to delivering exceptional experiences for our customers. With the growth of Fibrus’ Service Delivery function and to make sure that we are providing the most efficient and optimal customer experience, it’s vital that all of the colleagues responsible for that customer journey are based in one location. Essentially, this location will allow us to better respond and communicate with customers.”

Fibrus Fleet, Facilities and Office Manager, Sharon McGregor explained: “We are proud to say that the facility will have five electric vehicle charging points on site which helps us build on our CSR goals as we continue to increase our fleet of climate friendly vehicles.

“The building will also have 24/7 access which will allow us to introduce a whole new range of Network Monitoring tools and equipment that will support our quest to deliver a world class service.”

The building has been fitted out to the company’s operational needs and, crucially, will have fantastic on-site training and storage facilities that will help support further growth both in terms of increased customer numbers and the staff needed to support them.