Bible Educational Services (BES) is an organisation committed to sharing the Christian Gospel through its printed resources. These materials are designed to help children and young people engage with Bible stories and concepts in an interactive, accessible format. As the demand for their resources increased, BES needed a reliable, high-quality printing partner to support their global mission. This case study explores how Henderson Print became BES’s trusted printing provider for the UK and Ireland, delivering excellence in both product quality and service.
BES distributes Bible time booklets to children and young people in over 80 countries, free of charge. These resources contain Bible stories and teachings from both the Old and New Testaments, presented in a way that is engaging and easy to understand. The booklets include puzzles, games, and other activities that encourage readers to reflect on key Bible passages. To ensure the widest possible reach, BES is actively translating their resources into more than 40 languages.
The organisation’s mission depends on delivering high-quality materials that resonate with their diverse audience, making it crucial to partner with a printing company capable of meeting their specific needs within the UK and Ireland.
Challenges and the Need for a Reliable Printing Partner
As BES’s demand for Bibletime resources grew in the UK and Ireland, the organisation faced several challenges with their existing printing broker. While the broker offered competitive pricing, there were issues with reliability, including delayed deliveries and occasionally overlooked print orders. These problems threatened to disrupt the distribution of BES’s resources, which are provided free of charge to schools and home students in the UK and Ireland.
In search of a more dependable printing partner, BES turned to Henderson Print. Several years ago, the company provided a competitive quote for printing the Bibletime resources. BES was immediately impressed by Henderson Print’s service, and the dedication of sales manager Alex Robb, whose attention to detail and commitment to meeting deadlines set them apart from other printing companies.
Henderson Print’s Role in Supporting BES’s Mission
Henderson Print plays a key role in the production and distribution of BES’s materials. Every two months, the company prints approximately 80,000 A4-sized Bibletime booklets, which are then distributed in the UK and Ireland. In addition to the booklets, Henderson Print produces around 1,600 yearly calendars, 1,800 newsletters, 2,000 prayer diaries and various promotional flyers.
Delivering High-Quality Products and Exceptional Service
One of the most important aspects of the partnership between BES and Henderson Print is the quality of the printed materials. BES’s resources are paper-based, meaning that the quality of the paper, colour, and overall presentation have a significant impact on how they are received by children, teachers, and donors alike.
Henderson Print consistently delivers vibrant, high-quality products that enhance the appeal of BES’s materials. Whether it’s a teacher’s lesson plan or a promotional flyer, the products are always well-received by BES’s audience.
Exceeding Expectations: Going Above and Beyond
BES has experienced several instances where Henderson Print has gone above and beyond to meet their needs. For example, on numerous occasions, BES required delivery on a specific date to meet tight schedules. Alex made every effort to ensure these shipments arrived on time, even arranging direct transportation from the factory when necessary to avoid potential delays with couriers.
This level of service has reinforced BES’s confidence in Henderson Print’s ability to support their mission.
Reliability in Timely Delivery
BES typically operates with a three-week turnaround from the submission of print-ready files to the delivery of their materials. Henderson Print has consistently met these expectations, delivering on time and preventing any delays in distribution. This reliability is essential for BES, as they rely on timely shipments to keep their educational programmes running smoothly.
Looking to the Future
The partnership between BES and Henderson Print is one built on trust, reliability, and shared values. BES has no reason to seek out another printing provider, as Henderson Print continues to exceed expectations. The organisation looks forward to continuing their relationship and relying on Henderson Print to help meet the print demand in the UK and Ireland.
Conclusion
Bible Educational Services is deeply appreciative of the exceptional service they receive from Henderson Print. From high-quality products to timely delivery and outstanding customer support, Henderson Print has proven to be an invaluable partner in helping BES share the Gospel with children and young people around the world.
