Event Description
This year’s Customer Engagement Event will highlight the latest innovations and enhancements in Microsoft Dynamics 365, with a special focus on how Copilot AI is transforming the way customer-facing teams operate across sales, service, and support functions.
With deep dives into intelligent automation, AI-powered insights, and improved customer interaction tools, the event will demonstrate how Dynamics 365 continues to evolve to meet the needs of modern businesses—helping teams deliver faster, smarter, and more personalised experiences.
What you can expect at this event
New Capabilities and Enhancements
Preview what’s coming in the ‘25/’26 release wave, including next-generation Copilot features, enhanced service modules, and improved analytics dashboards.
AI in Action
Discover how Copilot AI is being used in real-world scenarios to drive better engagement, reduce manual effort, and increase productivity across customer teams.
Networking
Network with leading organisations as they share their experiences using Dynamics 365 to transform customer engagement – discuss insights, lessons learned, and tangible outcomes.
Learn more and book tickets here.
Register for Event