Constructive Professional Dialogue (Online) 1-Day CPD Accredited Course

Event Description

If you’re delaying a conversation because you know it could blow up, this is for you.

Most workplace conflict doesn’t start with shouting.
It starts with avoidance.

A performance issue not addressed.
A colleague everyone is tiptoeing around.
A conversation you replay in your head — and still don’t know how to start.

This programme is for professionals who already know conversations matter — but want a clear, repeatable way to handle them without escalation, defensiveness, or fallout.

What this course actually changes

By the end of the day, you will be able to:

• Enter difficult conversations without rehearsing them obsessively
• Say what needs to be said without triggering shutdown or hostility
• Handle emotional reactions without losing authority or empathy
• Keep conversations focused on resolution — not blame or justification
• Leave the room knowing you didn’t make the situation worse

This isn’t about being “nice”.
It’s about being clear, calm, and effective when it matters most.

How the programme works

This is not a lecture-heavy training day.

You will work through:

• real workplace scenarios
• guided conversation structures
• practical language you can actually use
• coached exercises that reflect real pressure, not theory

Everything taught is designed to be used the very next day.

What we focus on

You’ll learn how to:

• recognise why conversations derail even when intentions are good
• separate impact from intent without escalating defensiveness
• address contribution without triggering blame
• give and receive challenging feedback without damaging trust
• prepare for high-stakes conversations with confidence, not dread
• listen in a way that actually shifts outcomes

No jargon. No role-play theatre.
Just tools that work under pressure.

Who this is for (and who it isn’t)

This programme is for you if:

• you manage people and carry responsibility for outcomes
• you’re dealing with tension, resistance, or under-performance
• you want conversations to move things forward, not sideways
• you’re tired of conflict draining time and energy

This is not for you if:

• you want scripts instead of judgement
• you believe difficult conversations can be avoided indefinitely
• you’re looking for abstract communication theory

Why this matters now

Unaddressed conversations don’t disappear.
They surface later — as grievances, disengagement, absence, or reputational risk.

This programme gives you a grounded way to intervene before issues harden into formal conflict.

Course details

📍 Live online (Zoom)
📅 Wednesday 25 February 2026
🕘 9:30am – 4:30pm
🎓 CPD Accredited
👥 Small group format for meaningful participation

Your next step (no pressure)

You don’t need to decide today.

You can:

• Reserve a place and request an invoice
• Request the full course outline
• Speak briefly with the course lead to check fit

👉 Choose your next step here

(Places are limited to keep the day practical and interactive.)

Final note (because it matters)

This programme doesn’t promise to make difficult conversations easy.

It gives you a way to stop avoiding them — and start handling them properly.

Register for Event