We greatly increased our response rate working with Northern Ireland Chamber’s wider network
Queen’s University Belfast
The advice we received through chamber connections in the USA enabled us to win new business
OBE Waste & Agri Engineering Ltd
At a networking event we made a contact that led to a £42k deal
Bond Search and Selection
Wed 16th Oct 2013
Communication & Assertiveness Skills
16 Oct 2013
October 16, 2013
Intensive One-Day Course – Wednesday 16 October – Course Fees €350
Course Outline Attached
** Book Online – www.highperformance.ie **
Effective communication and the confidence to stand up and be recognised are vital to the achievement of your personal and business goals. This is true whether you are simply establishing your position and role within the workplace; seeking due recognition for you and your colleagues; or making the most of your interaction with fellow team members, senior management, and customers.
Communication and Assertiveness Skills is a one-day course designed to help you address all of these issues by helping you understand the principles of communication and apply them to your working life. Not only will you boost your own effectiveness, but also that of your colleagues and the organisation that you are part of.
• Understand the principles and theory of communication
• Look at the different styles of communication and their impact
• Evaluate your own communication style
• Learn new ways of communicating effectively with others
• Identify ways of creating positive rapport with others
• Understand the importance of active listening and questioning techniques
• Learn to communicate assertively with others
• Identify and develop communication skills within your team
• Understand the importance and impact of body language
• Identify ways of creating and growing informal communication networks
Who Should Attend?
Anybody whose job involves communication with internal or external customers, supervisors and team leaders, those embarking on programmes of personal or management development, or those who simply want to build their confidence in their own communication abilities
Client Comment: An excellent course. As a training manager I need to be flexible in my own communications. Well run and planned. Hard to improve on. I particularly enjoyed the communication skills part of the course.
Client Comment: This course washed out a lot of outdated information about communication and assertiveness skills. It has me thinking about interactions between people at work, my role and how to best develop my staff. Very useful skills picked up.
Client Comment: Fantastic course. Excellent delivery. I learnt a lot about myself, dealing with different personalities and the importance of being prepared in advance of meetings.
Client Comment: This course helped me to look more objectively at my own behaviour, and its impact on the people around me. I feel I can now be more assertive on a daily basis – I now realise some of my weaknesses and how I can improve on them. This is a worthwhile introduction to the whole area of assertiveness and a good way to set about improving one’s own behaviours. Very enjoyable and practical.
** Book Online – http://www.highperformance.ie/**
View our client list – you’ll be in good company
Created by Christopher Morrow