Managing Successful Conversations

Group Option 3: Managing Successful Conversations

Delivered by Bespoke Communications

Disagreement happens all the time; at work with colleagues, in relationships with clients and at home with family. During these conversations, the cost of failure is high. But these are the very conversations that fail most often. And they are the ones that we put off – sometimes for weeks. If you could enter into these discussions knowing how to manage the process, what would that do for your wellbeing and resilience?

What will the group learn?

• A practical framework that can used for any challenging conversation
• Develop the ability to regulate responses to conflict by understanding yourself and your triggers
• Powerful persuasion techniques that help the individual to find win-win responses to even the most difficult conversations

Who is this course for?

This course will help anyone in a customer facing role to have assertive conversations that build relationships based on mutual respect. It is delivered in groups of 10-12 people.

How does it work?

This course is delivered to your team virtually on Zoom over three x 2-hour sessions. It is supported by an enterprise-grade learning experience platform, giving participants access to a wealth of resources for use during and after the training.

Cost for each Group Option

NI Chamber members: £295pp + VAT

Non-members: £345pp + VAT

*EXCLUSIVE OFFER – 2 FREE PLACES*

Book 10 employees onto any of these training courses and avail of 2 additional places free of charge.

To find out more about any of the group training packages or bespoke options, please contact Catriona.Henry@northernirelandchamber.com