Caption L-R: Stuart Hollinger, Finance and Assurance Manager, NI Chamber; Ann McGregor, Chief Executive, NI Chamber and Graham O’Geran, Global Business Development, IMS International

Northern Ireland Chamber of Commerce and Industry (NI Chamber) is pleased to announce its certification to ISO 9001: 2015 quality management systems (QMS) awarded by certification body IMS International. Following a successful audit, NI Chamber has demonstrated its fulfilment to meet the criteria to the highest level of quality and service.

To be awarded certification to ISO 9001: 2015, an organisation’s processes and procedures must meet the strict requirements of the International standard. It includes involvement and accountability of top management, an emphasis on performance monitoring and measuring, and risk prevention and mitigation throughout the quality system.

“This achievement fully demonstrates NI Chamber’s continual dedication to quality at an International level,” said Ann McGregor, Chief Executive of Northern Ireland Chamber of Commerce and Industry. “It was crucial to our success that the improvements in quality management were implemented at a strategic level so they could permeate through the organisation.

“With over 1,200 members, we strive to be as good as the businesses we service and always endeavour to offer excellent customer service. We worked closely with the auditors at IMS to reach compliance of the standard and are delighted with the result.”

To maintain the certification, NI Chamber will have regular audits to ensure compliance and to assess initiatives for continued improvement.

Commenting on the certification, Graham O’Geran, Business Development Director at IMS International said: “We were particularly pleased to certify Northern Ireland Chamber of Commerce and Industry as they clearly share the same values as us. Like our certificates act as a tool to allow our clients to penetrate new markets and territories, the Chamber’s experience and delivery of services do the same.”

NI Chamber also holds Investors in People Gold.