We greatly increased our response rate working with Northern Ireland Chamber’s wider network
Queen’s University Belfast
The advice we received through chamber connections in the USA enabled us to win new business
OBE Waste & Agri Engineering Ltd
At a networking event we made a contact that led to a £42k deal
Bond Search and Selection
Tue 23rd Feb 2016
Customer Service Excellence Standard
23 Feb 2016
February 23, 2016
We will be running introductory overview sessions on Customer Service Excellence Standard.
This is a 1/2 day course designed to provide an initial awareness of the Customer Service Excellence Standard.
Who is it for?
Business owners and Directors, Human Resource professionals, managers or anyone who wants to gain an initial awareness of the Customer Service Excellence Standard.
Overview of the Customer Service Excellence Standard.
Give delegates a broad understanding of the elements of the Standard.
Examine some of the nuances within the Standard.
Enable delegates to make an informed choice in terms of working with the Standard.
CPD certificates can be provided if required.
A mixture of lecture-style delivery, small group work, discussion and practical examples.
Expert input from qualified assessors and advisers and from Centre for Assessment experts.
Customer Service Excellence aims to bring professional, high-level customer service through a unique improvement tool that puts customers at the core.
Created by Next Level Impact Ltd